30 DAYS RETURN POLICY / EXCHANGABLE AT PHYSICAL STORE

Shipping , Exchange & Return

SHIPPING

 

SHIPPING WITHIN MALAYSIA IS FREE WHEN YOU SPEND OVER RM500!!!

 

Offer valid for local orders totaling RM500 or more before taxes or any fees. Packages will be shipped for FREE using Standard Shipping service, within Malaysia only.

Customs, taxes, duties, and collection fees may still apply. All duties and/or taxes are the responsibility of the customer and are not collected by Aria, nor are they included in the order total. Any applicable fees will be due upon delivery. After your payment is authorized and verified, it can take up to two days to process your order. This is just an estimate, though, and doesn't include weekends or holidays.

 

WHEN YOU BECOME RESPONSIBLE FOR THE PRODUCT

 

The Product will be your responsibility from the time we deliver the Product to the address you provided us. You own the Product which is the subject of your Order once we have received payment in full for your Order.

 

TAXES AND DUTIES

 

Please note that any customs and duties taxes which may be incurred are not the responsibility of Aria and we are not aware of what they might amount to. Make sure you contact your local customs office to find out more if you have any concerns.

 

EXCHANGE & RETURN

 

We accept exchange & return within 30 days from the day of receipt, taking note of the following:

 

1.      All original tags, packaging and garment bags are intact;

2.      Product(s) must be unworn and unwashed;

3.      In the original condition as received;

4.      In the original ARIA The Label delivery bag / box;

5.      Original receipt must be presented;

6.      All exchange must be equal or higher value. Customer is responsible for paying the difference, if any;

7.      No exchange/ return is accepted for accessories (including robes), bikinis and lingeries due to hygiene reason;

8.      No exchange/ return on value buy/ last chance item/ discounted item/ promotional item;

9.      Store credit will be given for all return; 

10.    You may exchange your items at our physical store.

 

Address : F-082 First Floor Mid Valley Megamall, Persiaran Syed Putra, Mid Valley City, 59200 Kuala Lumpur, Federal Territory of Kuala Lumpur

 

To start an exchange / return request, please:

 * Exchange/ Return is not applicable to promo/ value buy item.

 

1.      Fill in the exchange & return note. If you can’t find the exchange & return slip we sent you, you may download it here.

2.      Pack the item and your completed exchange & return note in its original packing material.

3.      Send your parcel using a delivery method that allows tracking. Return parcels are to reach us within 20 working days from dispatch date for local orders.

4.      Send us an email at hello@ariathelabel.com with attachment of the dispatch slip so that our team member can expect your parcel.

 

You are responsible for postage costs of returned items as well as the postage cost for the new exchanged item back to you. ARIA is not liable for any loss, damage or delay arising from, or in connection with, the transport and return of the goods to ARIA.

 

If you return an item that does not meet the requirements for exchange & return set out above, we reserve the right to reject the exchange & return. If we accept your exchange & return, we will make any refunds due to you as soon as possible and generally within 14 days from the day on which we have received the returned Product. Please note that refunds will be provided only in the form of store credit.

 

FAULTY RETURNS

 

We apologize profusely for this slip. If you believe you have receive a faulty item, please let us know immediately.

 

Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to hello@ariathelabel.com. We will exchange your item for a new one. In the event your faulty item is out of stock, we will reimburse you in the form of store credit.