30 DAYS RETURN POLICY / EXCHANGABLE AT PHYSICAL STORE

Frequently Asked Questions

HOW DO I CREATE AN ACCOUNT TO BECOME A VIP MEMBER?

You can create an account by clicking here. Stay updated with our latest arrivals and promotions!

WHAT HAPPENS AFTER I PLACE MY ORDER?

You will be sent a confirmation email pertaining to your order. Orders are usually dispatched on the next 2 working days. We process and ship orders quickly (we’re fast!) Please refer to Shipping page for delivery times.

CHANGE OR CANCEL YOUR ORDER

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes. Please contact our team member at hello@ariathelabel.com

ADD ITEMS TO AN ORDER YOU JUST PLACED

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us so that we can make sure it is shipped out with your previous order or waive shipping on this new additional order. You may email us at: hello@ariathelabel.com. Please provide us with the reference number of your previous order.

I HAVE SEEN A PRODUCT, BUT IT IS NO LONGER IN STOCK?

If you are after a certain size in a particular product that is not visible online, please email hello@ariathelabel.com and our team member will see if it is available in our warehouse and if it is, they'll then assist in locating one for you if it is in fact still available. They will also advise the process and whether any delays may be expected.

WHAT IS THE SHIPPING + RETURNS POLICY?

You can find them here.

HOW LONG DOES MY STORE CREDIT LAST?

The credit is valid for 3 months from the issuance date.

DO YOU HAVE ANY PROMOTIONAL CODES/OFFERS?

Yes. Sign up for our newsletter and become a VIP member to keep on top of any sales/promotions we may have!

CAN I USE MORE THAN ONE COUPON CODE ON MY ORDER?

No. A coupon has their own set terms and conditions of which will be advertised accordingly. Please note they are not available for use in conjunction with any other offer.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal, which accept payments in Visa, Master and American Express.